A 19-year-old consultancy with world-class results — but their story wasn't reaching the people who needed it.

The client
A UK-based operational excellence consultancy with 70+ enterprise clients across FMCG, aerospace, packaging, logistics, and healthcare. Two decades of evidence — €2M+ saved at brewery sites, 88% breakdown reduction at a Tier 1 aerospace supplier, £90M+ saved across NHS trusts. Hard credibility. Soft visibility.
The challenge
Their work — embedding sustainable cultural change inside complex multi-site operations — is genuinely differentiated, but it's hard to convey in a cold message. Case studies lived in dense PDFs. Differentiation got lost. Generic “lean consultancy” pitches were drowning out their voice in the inboxes of operations directors and CEOs at exactly the companies they should be working with.
What we did
We treated each vertical as its own audience. Five segment-specific narratives — FMCG, aerospace and advanced manufacturing, packaging and consumer products, logistics and infrastructure, healthcare and life sciences. Each campaign opened with a tightly researched, deeply personalised message that spoke to the specific operational pressure that vertical was facing — labour costs in FMCG, OEE in aerospace, EPR taxes in packaging, fragmented utilisation in logistics, regulatory intensity in healthcare. Case studies became proof points, not the lead.
The outcome
Real conversations with executives at companies in each target vertical. Reply rates well above industry baselines for cold outreach to senior decision-makers. Positive engagement from buyers at companies the consultancy had been trying to reach for years. The complimentary site assessment — their natural first step — became the routine next move from the conversations our campaigns opened.
This is the campaign that proved B2B buyers respond when you stop pitching and start telling a story they recognise. Text personalisation gets you in the door. Narrative video makes prospects feel what working with you would actually be like— which is what wins the relationship, not just the meeting.


